Terms And Conditions

General Terms and Conditions of Sale

Last updated: [28/07/2026]

These General Terms and Conditions govern the purchase of services offered through the VisitPantheon.it website.

Use of the website and purchase of services constitute full acceptance of these terms and conditions.

  1. Seller Information

VisitPantheon.it is a platform dedicated to booking cultural experiences, tourism services and digital tools for visiting the Pantheon in Rome.

Seller:

Orpheo Italia Srl

Registered office: Corso Vittorio Emanuele II, 18 – 00186 Rome

VAT number: 11232041001

Email: oltrelasoglia@orpheogroup.com

  1. Definitions

For the purposes of these terms and conditions, the following definitions apply:

  • Customer: any natural or legal person purchasing a service.

  • Pantheon: the Basilica of Santa Maria ad Martyres.

  • Web App: a digital application accessible via smartphone.

  • Ticket: an admission ticket to the Pantheon or other events.

  • Experience: any service available for purchase on the website.

  1. Scope of Services

VisitPantheon.it allows Customers to purchase:

  • admission tickets;

  • a multilingual Web App;

  • guided tours;

  • concerts;

  • cultural experiences;

  • any additional services that may be listed on the website.

Service availability may change without notice.

  1. Booking

A booking is considered complete only after:

  • payment has been received;

  • the order has been confirmed by email.

Orders are subject to availability.

VisitPantheon reserves the right to refuse orders that are manifestly incorrect, fraudulent or impossible to fulfil.

  1. Prices

All prices are expressed in Euros.

The prices shown include VAT where applicable.

VisitPantheon reserves the right to change prices at any time, without affecting orders that have already been confirmed.

  1. Payments

The payment methods shown during checkout are accepted.

Payment is immediate.

If the transaction is not authorised, the order will be automatically cancelled.

  1. Ticket Delivery

When the product purchased includes an admission ticket:

  • the ticket will be sent to the email address provided by the Customer within the 24 hours preceding the visit;

  • unless otherwise stated, tickets will generally be sent within the 24 hours preceding the visit.

The Customer must also check their Spam or Junk folder.

VisitPantheon is not responsible for errors resulting from incorrect email addresses provided by the Customer.

  1. Use of the Web App

The Web App is digital content reserved for the Customer.

Access is personal.

The following are prohibited:

  • copying;

  • distribution;

  • reproduction;

  • sharing with third parties;

  • any commercial use.

VisitPantheon may suspend access in the event of misuse.

  1. Admission to the Pantheon

The Customer must arrive sufficiently in advance of the booked time.

Admission is subject to the rules and requirements of the Basilica and the competent authorities.

VisitPantheon does not directly control admission or security procedures.

  1. First Sunday of the Month

On days when admission to the Pantheon is free by order of the competent authority, VisitPantheon may offer only additional services, such as the Web App or other digital services.

An admission ticket may therefore not be included.

  1. Changes and Cancellations

Unless otherwise stated in the product description:

  • bookings cannot be changed;

  • bookings are non-refundable once confirmed.

Any exceptions will be specified on the page for the service purchased.

  1. Failure to Attend (No Show)

Failure to use the service, late arrival or failure to attend at the scheduled time does not entitle the Customer to any refund.

  1. Right of Withdrawal

Pursuant to Article 59 of Italian Legislative Decree No. 206/2005 (Consumer Code), the right of withdrawal may be excluded for services related to leisure activities where the contract provides for a specific date or period of performance.

Therefore, where applicable, the purchase of tickets or experiences for a fixed date does not allow the right of withdrawal to be exercised.

For any digital services provided immediately after purchase, the Customer expressly agrees to the commencement of the service, thereby losing the right of withdrawal in the cases provided for by applicable law.

  1. Extraordinary Closures

VisitPantheon is not responsible for:

  • extraordinary closures;

  • religious services;

  • maintenance work;

  • official events;

  • restrictions imposed by the authorities;

  • force majeure events.

Where possible, an alternative solution will be offered, or the service provider’s terms and conditions will apply.

  1. Visitor Obligations

The Customer agrees to:

  • comply with the Pantheon’s rules;

  • behave respectfully;

  • follow the instructions of the staff;

  • observe any restrictions on photography;

  • wear appropriate clothing, as the Pantheon is a place of worship.

VisitPantheon is not responsible for any refusal of admission resulting from failure to comply with the Basilica’s rules.

  1. Intellectual Property

All website content, including:

  • texts;

  • photographs;

  • logos;

  • trademarks;

  • the Web App;

  • graphics;

  • software;

  • videos;

  • digital guides;

is protected by Italian and European copyright laws.

Any unauthorised reproduction is prohibited.

  1. Limitation of Liability

VisitPantheon acts as an intermediary or organiser of the services described on the website.

To the extent permitted by law, VisitPantheon is not liable for:

  • temporary website interruptions;

  • Internet connection problems;

  • malfunctions of the Customer’s devices;

  • delays attributable to suppliers;

  • unforeseeable events or force majeure.

  1. Personal Data Protection

Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR).

For further information, please refer to the Privacy Policy published on the website.

  1. Applicable Law

These General Terms and Conditions are governed by Italian law.

Any dispute shall fall within the jurisdiction of the court specified by applicable law.

Where the Customer qualifies as a consumer, the jurisdiction provided for by the Consumer Code shall remain unaffected.

  1. Changes to the Terms and Conditions

VisitPantheon reserves the right to amend these General Terms and Conditions at any time.

Changes will not affect orders that have already been confirmed.